Returns Policy

Digital Products

We do our best to ensure the quality of our digital products, and your satisfaction is very important to us. However, because our digital products cannot be returned once downloaded, we generally do not offer refunds.

However, if you have purchased something by mistake or changed your mind about your purchase and have not downloaded the product, we will happily issue you a refund upon request within thirty (30) days of your purchase.

Refund requests made after you have downloaded the product are handled on a case by case basis, and are issued at our sole discretion. Refund requests must be made within thirty (30) days of your original purchase.

If your return is approved, you’ll be automatically refunded on your original payment method within ten (10) business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To make a refund request on digital products, please contact us at emily@foxpaperscissors.store.

Physical Products

We have a 30-day return policy on physical products, which means you have thirty (30) days after receiving your item to request a return or refund.

To be eligible for a return or refund, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds will incur a 5% processing fee on the order total. You are responsible for the cost of shipping the returned product(s).

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To start a return, you can contact us at emily@foxpaperscissors.store.

Exceptions / non-returnable items

Please get in touch if you have questions or concerns about your specific item.

Please be aware that we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.